RESOLVE COMMERCIAL CONFLICT & ISSUES
Resolve interpersonal conflict, improve workplace relationships, restore team dynamics and support employees to return to work.
GET TO THE ROOT CAUSE FOR LASTING CHANGE
Identify the real reasons for existing or potential problems and prevent the problem(s) from arising again.
COMPLAINTS HANDLING
Improve customer loyalty and retention through effective complaints handling, user-friendly complaint system design and management of social media feedback.
COMPETENCE & CULTURE
Build a culture of communication, where people learn from mistakes and teams work collaboratively. Strengthen internal capability and support individuals.
EARLY INTERVENTION
Nip conflict in the bud, prevent issue escalation and maximise workplace resources and productivity.
CREATE MORE EFFECTIVE TEAMS
Promote collaboration and positive team dynamics, improve workplace morale and support workplace wellness.
A few words from our clients
"Nicole delivered a short online Feedback and Communications Workshop for our Customer Resolution Team in May using Microsoft Teams. This interactive SOCAP workshop provided an excellent opportunity to bring our teams together virtually and practice writing clear and comprehensive communications using plain English. Nicole’s style was supportive and succinct, and I recommend this workshop to other organisations who are seeking a correspondence skills status check, simple and effective pointers, and consistency and collaboration across complaints professionals."
Melissa Ward
Team Manager | Customer Resolution - Claims | AMP Life
“Nicole recently facilitated a seminar on reducing workplace conflict for our principals and senior managers. Nicole’s first-hand experience as a mediator meant she was able to share insights and practical tips for dealing with and reducing workplace conflict. Her engaging, calm and logical style connected with everyone and the session was received positively by all who attended. I would recommend Nicole to any workplace looking for someone to facilitate a workshop that will deliver practical tips to reducing and managing conflict in the workplace.”
Jacinta Maude, HR Manager
marshalls+dent+wilmoth lawyers
"Nicole recently delivered 'Creating Positive Outcomes Together' at our School with skill, logic and humour, teaching effective communication with everyday examples we could all relate to. Nicole built a great rapport with our staff in a short space of time, and demonstrated empathy and understanding throughout the session"
Kimberly Poynton
Ivanhoe Grammar
