We are conflict resolution experts, specialising in Root Cause Analysis. We use Root Cause thinking across everything we do to facilitate lasting change, and not surface issues. We resolve immediate conflict, and also empower individuals, managers and teams to build internal competence. We work with corporate clients to facilitate and prevent conflict and also deal with costly and damaging problems.
Our foundation process Root Cause Analysis (RCA) is what sets us apart and produces lasting change for our clients. Our process not only resolves the immediate conflict, but we ensure participants are equipped to help get to the root cause for lasting change.
We guarantee follow up contact and we offer skills development to help build internal capacity. We provide a range of services to support collaboration in the workplace and commercial environments.
LEADERSHIP
Nicole Cullen – LLB, Ba
Managing Director & Founder
Cullaborate
Nicole Cullen is the founding director of Cullaborate Pty Ltd and has extensive experience providing a range of conflict resolution services in both the private and public sector including workplace mediation, analysis and redesign of complaint and dispute systems, training and facilitation, collaboration and team building, investigation of workplace complaints and grievances. Nicole provides leadership for Cullaborate projects, manages contract compliance, facilitates or co-facilitates workshops including Root Cause Analysis process and is involved in all stages of the projects.
Nicole is one of the leading speakers and practitioners in Root Cause Analysis (RCA) and founder of proprietary process Root Cause Resolution (RCR) leading a collaborative national team of expert mediators and facilitators. Starting her career as a lawyer, she became a nationally accredited mediator and project manager with a wide range of commercial experience particularly in conflict management.
Nicole has held a number of senior management positions including Deputy Chairperson of the Superannuation Complaints Tribunal, manager of the Financial Services Complaints Resolution Scheme and was a litigation lawyer for CBA. Nicole has significant experience in complaints management and Root Cause Analysis and has managed a number large scale projects across banking, insurance and public sectors.
Nicole is available for speaking assignments on any one of these topics.
Connect with Nicole on LinkedIn here for more details.
By Nicole Cullen, Mediator.
Nicole is a member of the Australasian Association of Workplace Investigators (AAWI).
"Nicole recently facilitated Root Cause Analysis training for my team and we learned so much from it. Nicole was engaging and knowledgeable. She used impressive real-life case studies that resonated with our team. Our team were able to bring along relevant issues from the office to problem solve in the session, and this was was extremely valuable as we now have a clear understanding of what our next actions need to be. The feedback from our team has been really positive. People thoroughly enjoyed the session and We're excited to embed Nicole's RCA training into our team culture. Thanks Nicole!"
Melissa Gavin
Complaints Manager of Transport Accident Commission (TAC)
"It’s rare, but sometimes you just know a person is genuine. I immediately trusted Nicole upon our first meeting. Nicole possesses a calm inclusive confidence along with professionalism, and competency. Her assistance got me through a very difficult mediation with an excellent result. I can’t thank her enough. I hold Nicole Cullen in the very highest regard both as a professional and a person with integrity. Put succinctly, she is at the top of her field"
Anonymous Mediation Client