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Consumer Psychology

March 28, 2018

THE KEY TO CUTTING THE COST OF COMPLAINTS

by Nicole Cullen

ABOUT US

We work with corporate clients to manage and prevent conflict and to deal with costly and damaging problems. We specialise in Root Cause Analysis. We use Root Cause thinking across everything we do to facilitate lasting change and not just band aid surface issues. We resolve immediate conflict, and also empower individuals, managers and teams to build internal competence.

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Absenteeism Blame Collaboration Communication Compliance Conflict Resolution Consumer Psychology Corporate Culture Cost of Conflict Customer Complaints Customer Satisfaction Dificult Conversations Email Communication Emotional Intelligence Empathy Facilitation Framing Internal Grievance Claims Legal Issues Mediation Prevention Risk Root Cause Analysis Root Cause Resolution Social Media Team Dynamics Technology Training Video Conference Virtual meetings WorkCover claims

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